FREQUENTLY ASKED QUESTIONS
01 / What materials do you use?
Vinyl prints are mounted in black, white or oak fibre frames with acrylic glazing. Canvas prints are offered unframed or framed—the framed option is gallery-wrapped with the canvas continuing over the edges, without a black, white or oak outer frame. Both use pigment inks chosen for colour accuracy and lasting finish.
02 / What's the difference between vinyl print and canvas?
Vinyl print is mounted in a visible black, white or oak frame. Canvas print is offered unframed or framed—the framed option is gallery-wrapped with the canvas continuing over the edges, without a black, white or oak outer frame. Both are produced to the same quality standard.
03 / Do the frames come ready to hang?
Yes. Framed pieces arrive ready to hang, carefully packed and finished for immediate display in your space.
04 / How long does production take?
Most orders are produced within a few business days. Made-to-order framing may take slightly longer — timing is confirmed at checkout.
05 / How long does shipping take?
Orders typically dispatch within 2–4 business days within India. Delivery estimates are shown at checkout, with tracking provided once your order ships.
06 / Do you ship internationally?
Not at the moment. We currently offer shipping across India only.
07 / Can I return my order?
Return and replacement requests apply only if your artwork arrives damaged or you receive a different product than what you ordered. Refunds are not applicable; only product replacement is available. Please contact us within 7 days of delivery. A clear unboxing video showing the package being opened from its sealed condition is REQUIRED for any damage- or incorrect-item replacement claim. Claims without an unboxing video may not be accepted.
08 / Can I cancel or change my order?
If your order has not yet entered production, we can usually cancel or amend it. Contact us as soon as possible with your order number and we will do our best to help.
09 / How should I clean my frame?
Dust gently with a soft, dry cloth. Avoid harsh cleaners, moisture, and abrasive materials on both the frame and glazing to preserve the finish.
10 / Will the colours match what I see on screen?
Every print is colour-calibrated for accuracy. Minor differences can still occur due to monitor settings — in person, colours typically feel richer and more resolved.
11 / Can I order without a frame?
Canvas prints can be ordered unframed or framed. Vinyl prints are always supplied in a black, white or oak frame—there is no unframed vinyl option.
12 / Do you offer custom sizes?
Selected custom requests may be possible depending on the artwork. Reach out with the piece and size you have in mind and our team will advise.
STILL NEED HELP?
Our support team is here to help with anything from product recommendations to order enquiries.